Aer lingus work sample

Resolution Communication Solution

Delighted customers generally tell four friends about their experience, while disgruntled can tell up to 40.

Aer Lingus’s frequent flyer programme leveraged a weakness (small customer base) to their advantage by delivering a sharper resolution service than any other airline. Customers experienced:

  • Fast, genuine responses to complaints and enquiries
  • Relevant ‘we give a damn’ resolutions, leveraging known interests
  • Face-to-face meetings
  • Improved hand luggage allowances

Aer Lingus won global recognition for recognising that customer’s don’t care what you know until they know that you care.

Want to deliver remarkable, memorable and meaningful experiences to your customers? Let's talk.
Call: +353 1 6622277
Email: Contact Michael Killeen
Contact: Click Here
Visit: 20 Grantham Street, Dublin 8

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